Privacy Policy for Four Winds Casino PK

1. General Provisions

This Privacy Policy (hereinafter referred to as the «Policy») defines the procedure for processing and protecting information about individuals (hereinafter referred to as «Users») using the services of the website four-winds-casinopk.com (hereinafter referred to as the «Site»). The Policy is developed in accordance with the requirements of applicable laws.

By using the Site and its services, the User gives full and informed consent to the processing of their personal data under the terms of this Policy. If the User disagrees with these terms, they must immediately cease using the Site.

2. Personal Data We Collect

The Site collects and processes the following categories of the User’s personal data provided voluntarily during registration, account verification, use of services, or contacting support:

  • Identification Data: Full name, date of birth.
  • Contact Information: Email address, phone number.
  • Account and Financial Data: Login, password (stored in encrypted form), payment history, transaction details, payment method information (e.g., e-wallet ID), account balance, bonus status.
  • Verification Data: Copies of identity documents (passport, ID card), proof of address (utility bills), and other documents requested for identity verification (KYC procedure).
  • Technical Data: IP address, browser type and version, time zone and location, operating system, device information, and other technical data collected via cookies and similar tracking technologies.
  • Activity Data: Data on gaming activity, bets, login history, interactions with the Site, and preferences.

3. Purposes of Personal Data Processing

The Site processes the User’s personal data for the following purposes:

  • To create and manage the User’s account.
  • To provide access to gaming and other services of the Site.
  • To verify the User’s identity (KYC) and age to comply with legal obligations and prevent fraud.
  • To process financial transactions, including deposits and withdrawals.
  • To provide customer support and communicate with the User.
  • To send informational, promotional, and marketing materials (with the User’s separate consent).
  • To ensure the security of the Site, prevent fraud, money laundering, and other illegal activities.
  • To comply with legal and regulatory requirements.
  • To analyze User activity to improve the quality of services and the Site’s functionality.

4. Legal Basis for Processing

The processing of the User’s personal data is based on the following legal grounds:

  • The User’s consent obtained during registration and use of the Site.
  • The necessity of processing for the performance of a contract to which the User is a party (Terms and Conditions).
  • Compliance with legal obligations imposed on the Site as a data controller.
  • Legitimate interests of the Site, such as ensuring security, preventing fraud, and improving services, provided that such interests do not override the User’s fundamental rights and freedoms.

5. Transfer of Personal Data to Third Parties

The Site may transfer the User’s personal data to third parties only in the following cases:

  • To Service Providers: To trusted partners and contractors who provide services on behalf of the Site (payment processing, data storage, email delivery, analytics, KYC verification). Such partners operate under strict confidentiality agreements and are authorized to use data only to provide the contracted services.
  • To Regulatory Bodies: To competent government, regulatory, or law enforcement authorities when required by applicable law, court order, or to protect the rights, property, or safety of the Site, its Users, or others.
  • As Part of Business Transactions: In connection with a merger, sale of company assets, financing, or acquisition of all or part of our business by another company, under the condition of confidentiality of the data.
  • With the User’s Direct Consent in other cases.

6. International Data Transfers

The User’s personal data may be transferred to and processed in countries outside Pakistan, including but not limited to Curacao, the European Union, and other jurisdictions where our partners and servers are located. We ensure that such transfers are carried out with appropriate safeguards as required by law, such as standard contractual clauses or the adequacy decisions of relevant authorities.

7. Data Retention Period

The User’s personal data is stored for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations (such as anti-money laundering laws which may require data retention for up to 7-10 years after the account is closed). After the expiration of the retention period, the data is securely deleted or anonymized.

8. User Rights

The User has the following rights regarding their personal data:

  • Right of Access: To request confirmation of whether their data is being processed and to receive a copy of it.
  • Right to Rectification: To request correction of inaccurate or incomplete data.
  • Right to Erasure («Right to be Forgotten»): To request deletion of their data, subject to legal limitations.
  • Right to Restriction of Processing: To request temporary restriction of data processing under certain circumstances.
  • Right to Data Portability: To receive their data in a structured, commonly used, and machine-readable format and, where feasible, to transmit it to another controller.
  • Right to Object: To object to the processing of their data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: To withdraw previously given consent for processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, the User must send a request to the email address: support@four-winds-casinopk.com.

9. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to collect Technical and Activity Data. Cookies are small text files stored on the User’s device. They help the Site remember the User’s preferences, analyze traffic, and improve functionality. The User can manage cookie settings through their browser; however, disabling some cookies may limit the functionality of the Site.

10. Security of Personal Data

The Site implements appropriate technical and organizational security measures to protect the User’s personal data from unauthorized or unlawful access, alteration, disclosure, or destruction. These measures include encryption (SSL), firewalls, access control systems, and regular security assessments. Despite these efforts, no method of transmission over the Internet or electronic storage is 100% secure.

11. Policy Regarding Minors

The services of the Site are strictly intended for individuals who have reached the age of majority (18 years or older, depending on jurisdiction). We do not knowingly collect or process personal data from minors. If we become aware that we have collected such data, we will take steps to delete it immediately.

12. Changes to the Privacy Policy

The Site reserves the right to amend this Privacy Policy. The current version of the Policy is always available on the page: /privacy. Significant changes will be notified to Users via email or a prominent notice on the Site. Continued use of the Site after such changes constitutes acceptance of the new Policy.

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Email: support@four-winds-casinopk.com